Thanks for purchasing our items at shoptheherd.com . We offer a full money-back guarantee for all purchases made on our website (shoes not included.) As long as they are in like new condition and have no smell of smoke, mildew, have not been washed or tarnished in anyway.
If you are not satisfied with the item or items that you have purchased from us, you can get your money back to your payment method at the time of purchase, opt for in store credit (gift card), or we can perform an exchange. You may return as long as you are in 14 calendar days of your purchase. After the 14-day period you will no longer be eligible and won't be able to receive a refund, exchange, etc. We encourage our customers to try the item or items in the first two weeks after their purchase to ensure it fits your needs. If you have any additional questions or would like to request a refund, feel free to contact us on social media, our contact page on the website, or the phone number listed below.
Customers WILL be responsible for purchasing their own postage and packaging to ship the item/items back to us.